Every Zivro piece is made to order specifically for you. Because of this, we cannot accept returns or exchanges for change of mind, personal preference, or an incorrectly selected size. However, if there is a genuine issue with your order, we’ll make it right.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive a damaged, defective, misprinted, or incorrect product, contact us within 7 days of delivery.
Please keep:
- Clear photos of the issue
- Photos of the packaging
- An unboxing video, if possible
REPLACEMENTS
Once the issue has been verified and approved, we may arrange a replacement at no additional product cost.
SIZE EXCHANGES
Please check the size chart carefully before ordering. Since each product is made to order, we cannot normally offer exchanges when the wrong size was selected by the customer.
REFUNDS
If a refund is approved, it will be initiated to the original payment method. The time taken for the amount to appear in your account may depend on your bank or payment provider.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible. Once the order has entered production, cancellation may no longer be possible because the product is being made specifically for you.
FAILED OR RETURNED DELIVERIES
Please make sure your name, phone number, address and PIN code are correct when placing your order. If a shipment is returned because of an incorrect/incomplete address, refusal of delivery, or the customer being unavailable, additional re-shipping charges may apply.
NEED HELP?
Have an issue with your order? Contact us with your order details and we’ll help you resolve it.