Last updated: 20 September 2026
Zivro (“Zivro”, “we”, “us”, or “our”) respects your privacy. This policy explains what personal information we collect through zivroshop.com, why we use it, who we may share it with, and the choices available to you.
Information we collect
- Identity and contact details: name, phone number, email address, billing address, shipping address, and PIN code.
- Order information: products, size and colour selections, order value, payment status, delivery status, and order history.
- Account information: login and profile information if you create an account.
- Support and claim information: messages, emails, photographs, packaging photographs, and unboxing videos you provide.
- Technical and usage information: IP address, browser/device information, cookies, consent choices, and information about how the website is used.
How we use your information
- To accept, verify, process, fulfil, deliver, and track orders.
- To process payments, refunds, cancellations, and eligible replacement claims.
- To provide customer support through email and WhatsApp.
- To maintain customer accounts, prevent fraud, secure the website, and troubleshoot problems.
- To meet tax, accounting, legal, and regulatory requirements.
- To send marketing messages only where you have chosen to receive them; you may opt out at any time.
Payments
Online payments are processed by Razorpay. Zivro receives payment and transaction status information needed to manage your order, but we do not store your full card number, CVV, UPI PIN, or other complete payment credentials.
Who we share information with
We share only the information reasonably needed to provide the service. Recipients may include Razorpay for payments; Qikink for print-on-demand production and fulfilment; shipping and courier partners for delivery and tracking; Hostinger, WordPress, WooCommerce, email, form, security, cookie-consent, analytics, and technical service providers; and government or legal authorities where disclosure is required by law. These providers may process information under their own privacy terms and security practices.
Cookies
We use essential cookies for functions such as the cart, checkout, account login, security, and saving your choices. With your permission, we may also use non-essential cookies to understand site usage and improve our service. You can review or change available cookie choices through the cookie banner or your browser settings. Blocking essential cookies may prevent parts of the website from working correctly.
Retention and security
We retain personal information only for as long as reasonably necessary to fulfil orders, provide support, handle claims, maintain business and accounting records, prevent fraud, and comply with applicable law. We use reasonable administrative and technical safeguards, but no online system can be guaranteed to be completely secure.
Your choices and rights
Subject to applicable law, you may ask to access, correct, update, or erase your personal information; withdraw consent where processing is based on consent; opt out of marketing; or raise a privacy grievance. Some information may need to be retained for completed transactions, fraud prevention, accounting, or legal obligations. To make a request, email orders@zivroshop.com. We may need to verify your identity before completing a request.
Children
If you are under 18, please use this website and place orders only with the involvement and consent of a parent or legal guardian. If we learn that personal information of a child was provided without appropriate consent, we will take reasonable steps to address it.
Third-party links and processing locations
Our website may link to third-party websites or services whose privacy practices are not controlled by Zivro. Service providers may process information in India or other locations where they operate, subject to applicable law and their contractual or legal safeguards.
Changes to this policy
We may update this policy when our services, providers, or legal obligations change. The latest version will be posted on this page with an updated date.
Contact
For privacy questions, requests, or grievances, contact Zivro at orders@zivroshop.com.